Customer Care Representative (Morning & Night Shift) at Mysuredeal Online Store

Mysuredeal Online store is Nigeria’s Number 1 online Online Store
We launched in April 2014 and our mission is to become the engine of commerce and trade in Nigeria And United Kingdom. We serve as retail customer base that continues to grow exponentially, offering products that span various categories including Phones, Computers, Clothing, Shoes, Home Appliances, Books, healthcare, Baby Products, personal care and much more. 

Location: Ikeja, Lagos

Responsibilities
We are recruiting a Customer Care Representative for Morning & Night Shift with the following responsibilities:

• Manage incoming calls
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Online customer management and ability to resolve issues.

Basic Requirements

• Minimum of OND Qualification.
• Gender: Female
• Age: 20-27 years.

Salary
N50,000 / Month.