Customer Care Representative (Morning and Night Shift) at Snappy Exchange

Responsibilities

• Manage incoming calls.
• Identify and assess customers needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Online customer management and ability to resolve issues.

Basic Requirements

• OND or NCE qualification.
• 1 - 2 years work experience.
• Gender: Female.
• Age: 20 - 27 years.