Customer Care Representative at Matrix Design & Works Limited

Responsibilities

• Provide clients with information of goods and services.
• Receive customer’s complaints and questions.
• Take clients' orders, process production, material specification and give delivery reports.
• Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Work with the Operations team, Design team, and installers to see to completion of projects.
• Keep records of customer’s data, interactions, transactions, comments, and complaints.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Provide feedbacks and progress reports to clients on project processes.
• Ensure projects are completed, schedule walk through with client & endorsement of completion forms.
• Ensure customer satisfaction and provide professional customer support.
• Prepare product or service reports by collecting and analyzing customer information
• Generate sales leads
• Build sustainable relationships of trust through open and interactive communication
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.