Customer Care Representative at Matrix Design & Works Limited

Job Description

• Promoting the company's existing brands and introducing new products to the market.
• Analyzing budgets, preparing annual budget plans, scheduling expenditures, and ensuring that the sales team meets their quotas and goals.
• Researching and developing marketing opportunities and plans.
• Understanding consumer requirements, identifying market trends, and suggesting system improvements to achieve the company's marketing goals.
• Gathering, investigating, and summarizing market data and trends to draft reports.
• Implementing new sales plans and advertising.
• Recruiting, training, scheduling, coaching, and managing marketing and sales teams to meet sales and marketing human resource objectives.
• Maintaining relationships with important clients by making regular visits, understanding their needs, and anticipating new marketing opportunities.
• Staying current in the industry by attending educational opportunities, conferences, and workshops, reading publications, and maintaining personal and professional networks.
• Provide clients with the information of goods and services.
• Receive customer’s complaints and questions.
• Take clients order, process production, and material specification and give delivery report.
• Raise request for materials needed as approved with clients from vendors and as well communicated to the report line.
• Maintain a positive, empathetic, and professional attitude towards customers at all times.
• Work with the Operations team, Design team, and installers to see to completion of projects to clients’ specification
• Keep records of customer’s data, interactions, transactions, comments, and complaints.
• Recommend potential products or services to management by collecting customer information and analyzing customer needs