Customer Care Representative at M-KOPA

• To receive and handle all customer inquiries presented via phone and provide the necessary support required concerning M-KOPA customer account or product(s) to achieve overall positive customer satisfaction through first-call resolution.

Key Requirements

• Receive and handle all telephonic customer inquiries.
• Ensure all customer-related issues or queries are addressed or escalated to the next level of support if unable to resolve them.
• Document all customer interactions on the provided systems.
• Ensure that customers are educated on the relevant M-KOPA products and processes.
• Assist with any other customer care roles as assigned by a Customer Care Team Leader or Manager

Incumbent Requirements

• 6 months and above experience in a front-line service or customer service capacity.
• Demonstrates a passion for handling customers and resolving difficult customer issues.
• Demonstrates competency in the use of Microsoft Office suite.
• Portrays a pleasant, friendly, and patient attitude.
• Excellent communication skills (both verbal and written) and listening skills.
• Strong work ethic with the flexibility to work on different shifts.