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  • Posted: May 16, 2022
    Deadline: May 24, 2022
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  • Givenbiz Pre Varsity is an academic solutions provider offering a customized learning program for each and every student. We have learning programs to fit any family’s needs and preferences - whether it’s in-home tutoring or online test class. Givenbiz is one of the faster growing independent international education consultancies, specializing in...
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    Customer Care Representative

    Job Description

    • We are hiring a customer service representative to manage customer queries and complaints.
    • You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
    • To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
    • Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
    • By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.

    Responsibilities

    • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
    • Responding promptly to customer inquiries.
    • Communicating with customers through various channels.
    • Acknowledging and resolving customer complaints.
    • Knowing our Services inside and out so that you can answer questions.
    • Processing orders, forms, applications, and requests.
    • Keeping records of customer interactions, transactions, comments, and complaints.
    • Communicating and coordinating with colleagues as necessary.
    • Providing feedback on the efficiency of the customer service process.
    • Managing a team of junior customer service representatives.
    • Ensure customer satisfaction and provide professional customer support

    Requirements

    • High School Diploma, General Education Degree or equivalent.
    • 0 - 2 years of work experience.
    • Ability to stay calm when customers are stressed or upset.
    • Comfortable using computers.
    • Experience working with customer support.

    Method of Application

    Interested and qualified candidates should send their CV to: career@givenbizprevarsity.org.ng using the Job Title as the subject of the email.

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