Customer Care Representative & Front Desk Officer at Oaklands Multispecialty Dental Care Clinic

Role Description

• As the Customer Care Representative & Front Desk Officer, this full-time on-site role is located in Owerri Municipal and responsible for providing exceptional customer service at the front desk and on the phone. The ideal candidate will be responsible for

Requirements:

• Reside in Owerri, Imo State.
• Minimum education: Diploma or equivalent.
• 3+ years of experience in a customer-facing role.
• Outstanding communication skills.
• Ability to multitask efficiently.
• Professional attire and demeanor.
• Courteous and patient-centric attitude.
• Computer proficiency.
• Managing medical records.
• Scheduling appointments.
• Processing payments.
• Answering queries.
• Regularly liaising with other members of the medical team to deliver outstanding patient care while creating a welcoming environment for all our patients.

Qualifications

• Bachelor's Degree/HND - Relevant work experience preferred but not required as training will be given.
• Excellent interpersonal skills, ability to multitask, and work effectively in a team.
• Excellent written and verbal communication skills, able to accurately document records.
• A meticulous approach to work and attention to detail is essential.
• An approachable, helpful, and welcoming demeanor combined with a passion for delivering high-quality patient care.
• Excellent computer skills, including proficiency in MS Office applications.
• Must possess the ability to work during extended hours, weekends, and holidays.

Key Responsibilities:

• Greet and welcome patients and visitors.
• Answer and redirect incoming phone calls.
• Schedule appointments and manage patient flow.
• Maintain a tidy reception area.
• Administrative tasks such as filing and record keeping.
• Uphold patient confidentiality.
• Address patient inquiries with accuracy.

Salary:

100,000 Naira per month

Benefits:

• Health insurance benefits.
• Employee discounts on dental services.
• Training and development opportunities.