Customer Care Representative at Eloquent Touch Solutions

Job Summary:

As a Customer Care Representative, you will be the primary point of contact for our customers, providing top-notch support and resolving queries via phone, email, and chat. Your goal will be to ensure customer satisfaction, build trust, and promote our brand through excellent service.

Responsibilities:

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide accurate information about our products/services and processes
• Troubleshoot and resolve customer complaints and concerns
• Utilize problem-solving skills to address complex customer issues
• Collaborate with internal teams to resolve customer issues and improve processes
• Meet and exceed customer satisfaction targets
• Maintain accurate records of customer interactions

Requirements:

• 1+ year of customer service experience
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks
• Strong problem-solving and conflict resolution skills
• Proficiency in CRM software and technology
• High school diploma or equivalent required; degree preferred

What We Offer:

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible scheduling and remote work options