Customer Care Representative (E-Commerce) at Mopheth Group

Role Overview:

Are you passionate about customer service and ready to make a difference in the world of e-commerce? We're seeking a dedicated Customer Care Representative (E-commerce) to join our team at our Victoria Island location. In this role, you'll be the face of our brand, ensuring that every customer interaction is positive, memorable, and exceeds expectations.

Job Functions/Responsibilities

• Provide exceptional customer service to our valued customers online.
• Respond promptly and professionally to customer inquiries via email, chat, and social media platforms.
• Assist customers with order-related questions, product inquiries, and technical issues.
• Resolve customer complaints and escalate complex issues to the appropriate department.
• Process returns, refunds, and exchanges in accordance with company policies.
• Proactively identify opportunities to improve the customer experience and provide feedback to the management team.
• Stay up-to-date with product information, promotions, and company policies to better assist customers.

Requirements/Qualifications

• BSC or HND in a related field.
• Proven experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and a customer-centric mindset.
• Proficiency in using online communication tools and e-commerce platforms.
• Ability to multitask and prioritize in a fast-paced environment.
• Positive attitude and willingness to go above and beyond to exceed customer expectations.

Benefits:

• Competitive salary and benefits package.
• Pension Plan
• HMO
• Opportunities for growth and advancement within the company.
• Dynamic and collaborative work environment.