Customer Care Representative at Arvo Finance

Responsibilities

• Resolving product or service problems by clarifying customers’ complaint, determining the cause of the complaint, selecting and explaining the best solution to solve the complaint
• Following up to ensure speedy resolution of the complaint
• Recommend potential products or services to management by collecting customer information and analyzing customer needs
• Preparing product or service reports by collecting and analyzing customer information
• Manage large amounts of incoming and outbound calls
• Identify and assess customers' needs to achieve satisfaction and retention
• Keep record of interactions with customers; adhere to communication procedures, guidelines and policies
• Resolve customer complaints via phone, email, or social media
• Greet customers warmly and ascertain the reason for calling and inform customers of deals and promotions
• Work with team members to ensure that proper customer service is being delivered