Customer Care Relation Officer at Vixa Pharmacy

Description

• Responsible for maintaining a customer-focused attitude and high level of professionalism by establishing a positive rapport with each customer.
• Impact the company’s bottom line by problem-solving and focusing on activities that create lifetime customers.
• Required to possess sound product knowledge which is critical for offering quick and accurate assistance to customers.

Responsibilities 
Will be responsible for operating CRM Software to achieve the following:

• Collect data and track customers.
• Engage website visitors by sending targeted emails/newsletters to leads & customers (Email Marketing) and targeted automation.
• Create retention campaigns, from conceptualization through to analysis e.g Offer incentives via loyalty and referral programs.
• Run scheduled surveys to engage customers and get valuable feedback about our services.
• Continuously improve our company's customer retention rate as well as the average order value and customer lifetime value.
• Generate ideas to reward loyal customers/ appreciate Customers’ on their Birthdays.
• Build E-Commerce reports to track business growth.
• Uploading new products, updating product and price lists for different distributors/locations/outlet types.
• Setting up and monitoring settings parameters from the dashboard.
• Provide first line support on general user issues, mapping and so configurations
• Generating weekly, monthly, quarterly report for management for decision

Requirements and Skills

• Bachelor's Degree / HND in Business Administration, Management or related field.
• Minimum of 2 years’ experience.
• Proven working experience as a Client Relations Manager and Customer Service Officer
• MUST be computer literate
• Have good analytical skills
• Clear and persuasive communication skills
• Friendly / warm personality.
• Ability to use positive language.
• Patient and attentive.
• Problem-solving skills.
• Self-control and patience.
• Prior experience with CRM Software.