Customer Care at Rallys Closet

Job Responsibilities

• Generate sales leads
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call-handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure the resolution
• Keep records of customer interactions, process customer accounts, and file documents
• Take the extra mile to engage customers

Skills and Requirements

• Excellent oral and writing skills
• Excellent selling and negotiation skills
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Minimum of National Diploma in any field of study

Preferred Location of Applicants – Lagos – Lekki, Agungi, and environs.