Customer Care Professional at Access Bank

Role Description

• This is a full-time hybrid role for a Customer Care Professional at Access Bank Plc.
• The Customer Care Professional will be responsible for ensuring customer satisfaction, providing customer support, utilizing analytical skills, effective communication, and delivering quality customer service.
• While the role is primarily located in Lagos, it allows for flexibility to work remotely.

Qualifications

• Customer Satisfaction, Customer Support, and Customer Service skills
• Analytical Skills and Communication abilities
• Strong problem-solving skills and attention to detail
• Experience in handling customer queries and resolving issues
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively
• Proficiency in Microsoft Office and CRM software
• Previous experience in the banking industry is a plus