Sidel is a leading provider of equipment and services solutions for packaging beverage, food, home and personal care products in PET, can, glass and other materials.
With over 40,000 machines installed in more than 190 countries, we have nearly 170 years of proven experience, with a strong focus on the factory of tomorrow with advanced systems, line engin...
Read more about this company
Support Customer requests for emergencies, trouble shooting and technical assistance during warranty and life cycle of the equipment by securing HSS&E (Health, Safety, Security & Environmental). Lead complete solution delivery from customer call until complete issue resolution with the help of experts from Product Support. Is a key role between customer and After Sales Manager for technical problem solving and advice.
Your Mission
Collect and filter customer calls, identify needs and answer or manage accordingly any technical
request in compliance with the HSS&E standards to ensure general support requests from customers
are answered.
Issue Service Request for intervention and ensure follow up with Planning team.
Open and drive non conformity through SINCRO until problem solved and customer confirmation
received.
Follow and support Field Service Engineer during intervention at customer site.
Follow up and ensure Sales Order and Service orders required are created and aligned.
Collect and send technical reports to customer.
Coordinate audit execution : Diagnostic Visit, ECO audits, Line audit.
Organise stand alone or complete line regular maintenance and emergency intervention.
Manage Warranty intervention following Issue resolution process.
If applicable, set up objectives for the team, support, manage and coach the team, ensure it is
well supported by Aseptic Product Expert.
Make sure team members are following procedures during issue resolution interventions.
Conduct regular follow-ups with Supply Chain and Sales & Marketing stakeholders.
Your Profile
Bachelor degree or equivalent
Good written and verbal command of English (Italian and/or French a plus).
5 years of working experience in after sales or production plant
High technical knowledge of Sidel products and complete line equipment
Strong verbal and written communication skills in order to establish a very good customer relationship
Excellent responsiveness, dynamism, tenacity, autonomy and motivational skills
Ability to interface with all levels of the organisation
MyJobMag Career Kickstart Scholarship 2026: Training Report & HighlightsFollowing the resounding success of the pilot programme, the MyJobMag Career Kickstart Scholarship 2025, the second edition was launched in 2026 to expand impact and deepen outcomes. Here's everything you need to know about how the training went.
AI's Impact on Jobs and Organisations (Nigeria report)This report examines the extent to which AI is affecting jobs and organisations in Nigeria. It brings together perspectives from HR professionals and managers across different industries.
30 Contract Staffing Risks That Could Get Your Company SuedThis piece outlines 30 contract staffing risks that have real legal consequences under Nigerian law. If you are a business owner, HR professional, or staffing agency operator, you will find this highly valuable.
10 Steps to Building an Effective Talent PipelineLearn how to keep a list of good candidates ready in advance, before a role becomes vacant. Discover step by step the process of building a talent pipeline that works.
Gmail
Yahoomail