Customer Care Lead at SOSO CARE

Job Description

• We are seeking a motivated and passionate Customer Care Lead to join our growing team.
• The ideal candidate will have a deep understanding of the Insurance sector and have a strong desire to provide exceptional service to clients.

Responsibilities

• Collaboration: Collaborate with relevant underwriters to create health insurance coverthat works for low income earners.
• Policy Management: Handling the administration of insurance policies, including processing new policies, renewals, and cancellations.
• Customer Service: Serving as a point of contact for policyholders, addressing their inquiries, concerns, and claims promptly and professionally.
• Claims Processing: Managing the claims process, which may include verifying coverage, assessing claim validity, and coordinating payments to healthcare providers or policyholders.
• Data Management: Maintaining accurate records of policies, claims, and customer information within the company's database or software systems.

Qualifications

• Relevant Degree in any discipline.
• Problem-solving abilities: Ability to think critically and resolve customer issues quickly and effectively.
• Patience and empathy: Handle customers’ frustrations or concerns with patience and understanding.
• Technical proficiency: Comfort with using various software platforms, CRMs, and troubleshooting tools.
• Multitasking: Ability to manage multiple customer interactions simultaneously while maintaining quality.
• Knowledge of customer service practices and principles.
• Ability to handle stressful situations appropriately.