Customer Care Executive at Image Diagnostics

Key Responsibilities
Customer Interaction:

• Respond to customer inquiries via phone, email, chat, or social media.
• Actively listen to customer concerns and identify their needs.
• Provide accurate and timely information about products or services.
• Resolve customer issues efficiently and effectively.
• Handle customer complaints professionally and empathetically.
• Build and maintain positive customer relationships.

Problem-Solving:

• Troubleshoot technical issues or product problems.
• Identify and escalate complex issues to relevant departments.
• Research and implement solutions to recurring customer problems.

Administrative Tasks:

• Document customer interactions and resolutions in CRM systems.
• Maintain accurate records of customer data.
• Prepare reports on customer service performance.
• Adhere to company policies and procedures.

Customer Satisfaction:

• Proactively identify opportunities to improve customer experience.
• Gather customer feedback and provide suggestions for improvement.
• Strive to exceed customer expectations.

Requirements & Skills

• HND/BA/BSC in Public Relations, Communication and other social sciences or a related field
• Passionate about Social Media.
• Strong Understanding of how Social Media can be used to achieve business goals.
• Strong writing and editing skills.
• Strong Interpersonal Skills and ability to communicate across varying audiences.
• Minimum of 1-2 years proven professional experience.
• Strong communication and leadership skills.