Customer Care Executive at Fosad Consulting

Responsibilities
Customer Care Executive would have the following responsibilities:

• Attend to Customer’s Issues & resolve them in timely & efficient manner
• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Generate Sales Leads

Requirements

• Candidates should possess a Bachelor's Degree with 1-3 years work experience.