Customer Care Executive at Fosad Consulting December, 2022

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- Customer Care Executive at Fosad Consulting
Posted: Dec 8, 2022

Expires: Dec 31, 2022

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Fosad Consulting Ltd is a business support services firm with offerings in Human Resource Management, Immigrations and Real Estate Consulting. We leverage our expertise and strategic alliances to support businesses. Our proposition is based on a deep understanding of the drivers of high performing businesses and the required business solutions that supports ...
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Customer Care Executive
- Job Type Full Time
- Qualification BA/BSc/HND
- Experience 1 - 3 years
- Location Lagos
- City Lekki
- Job Field Customer Care, Success and Service
Responsibilities
Customer Care Executive would have the following responsibilities:
- Attend to Customer’s Issues & resolve them in timely & efficient manner
- Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
- Raising, following up and closure of Trouble Tickets
- Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
- Follow up for Collections through timely reminders to Enterprise & Retail Customers
- Ensuring Collections of receivables is achieved as per the set targets
- Service & MTTR Improvement Plans
- Identify and assess customers' needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Generate Sales Leads
Requirements
- Candidates should possess a Bachelor's Degree with 1-3 years work experience.
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Method of Application

Interested and qualified candidates should send in their CV to: recruitment@fosadconsulting.com uisng the Job Title as the subject of the email.

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Customer Care Executive at Fosad Consulting

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