Customer Care Executive at Fosad Consulting

Responsibilities

• Attend to Customer’s Issues & resolve them in timely & efficient manner
• Coordination with Support Teams and ensuring the customers issues is resolved efficiently and effectively
• Raising, following up and closure of Trouble Tickets
• Dispatch of Invoices to Enterprise & Retail Customers as per the laid down process
• Follow up for Collections through timely reminders to Enterprise & Retail Customers
• Ensuring Collections of receivables is achieved as per the set targets
• Service & MTTR Improvement Plans
• Identify and assesscustomers' needs to achieve satisfaction
• Build sustainable relationships and trust withcustomeraccounts through open and interactive communication
• Generate Sales Leads

Requirements

• Minimum of a First degree
• Minimum of 1 - 3 years of experience in Telecommunications Company or Internet Service Provider with a fair knowledge of Internet Leased Line, Leased Line, Home Broadband, FTTH, FTTX, VoIP, IPTV and Telecommunications Operations.
• Strong organizational skills & Self-motivated and detail-oriented
• Quick to collaborate and coordinate with team members when necessary
• Prior experience working with Telecommunication Customer Care Department
• Customer Relationship Management
• Integrity & Honesty
• Team Player & Interpersonal Skills
• Resourcefulness & Result Oriented approach, Customer Oriented Approach & Strong Oral & Written Communication

Remuneration
N75,000 - N100,000 Monthly.