Customer Care Executive at Choice Dental

Essential Responsibilities (Others may be Assigned)

• Welcome and seat patients cheerfully.
• Securing appropriate and timely management of patient care and treatment.
• Support smooth running of practice procedures, as well as maintain and improve the quality management system
• Provide quality customer service by giving the feeling of “being in good hands” to the patients through personal and telephonic counseling.
• Optimizing patient understanding of our therapy spectrum by individual counseling and information regarding possible and planned treatments and therapies.
• Offer patient counseling and information regarding possible treatments or already planned therapies and respective procedures, billing, etc.
• Securing a smooth and time-phased patient visit at the practice.
• Provide billing to patients.
• Fulfilling periodically recurring tasks.
• In individual cases (and as substitute) prophylaxis treatments, assistance at the dental treatment chair, instrument disinfection, and sterilization.
• Complies with Quality Management documents and checklists.
• Plays a creative part in the arrangement of new methods, and improvements in patient service.

Knowledge and Skill Requirements

• Minimum of a Diploma.
• Minimum of 1 year experience as a Customer Care Executive.

Competencies:

• Ability to manage the interface with different personalities and handle difficult situations.
• Ability to multi-task effectively and manage deadlines.
• Ability to use initiative and make an informed judgment.
• Ability to use the computer.
• Must be able to work both independently and cooperatively in team settings.
• Excellent communication and time management skills.

Salary Range: N64,000 - N90,000 monthly