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  • Posted: Mar 3, 2021
    Deadline: Mar 31, 2021
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  • Afritech Multi Concepts Limited was duly incorporated in February 2014 under the Company and Allied Matters Act 1990 to provide IT solutions through: Hardware Platform Supports, Systems and Business Integration, Project management and Finance, and Capacity and Development Facility provider. Afritech Multi Concepts Limited was born out of the desire to creat...
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    Customer Care Executive

    Job Description
    We are looking for dedicated Customer Care/Relationship Exectuves with good working experience to join our organisation

    Responsibilities

    • As a corporate entity that offers boutique of services, the successful individuals will be assigned to man the different business portfolios as their respective Customer Care/Relationship Exectuve
    • Provides quality customer service to customers daily by utilizing computer technology to handle high call volumes and online enquiries.
    • Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous, firm and efficient manner.
    • Ensures to liaise with the office Assistants to ensure environment especially the front desk is clean before the office opens for business.
    • Takes customers’ orders for services as well as well as compaliants and communicating them accurately to the relevant operational units/departments – field officers, dispatch riders, sales and digital marketing team, Website Developers and others.
    • Customer Care/Relationship Exectuves manning logistic delivery business portfolio will monitor movements of the dispatch riders via the logistics app in the office to ensure strict compliance.
    • Ensure payments made for services by customers are well recorded
    • Resolve customer complaints via phone, email, mail or social media and complaints are resolved amicably and in good time
    • Provides correct and complete report as may be required by the Head, Customer Representative & Marketing
    • Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing/Management
    • Candidates must resides In Mainland (Yaba, Ogba, Gbagada, and surrounding areas) and Island (Ajah or Lekki ONLY)

    Requirements

    • Academic qualificiation is not the most important BUT ability to deliver on the job!
    • Female candidates are preferred
    • Candidate must be a computer literate
    • Must be fluent in English Language
    • Must have good communication skills
    • Must be trainable
    • A beautiful and charming disposition

    Top Skills:

    • A warm, cheerful spirit
    • Patience
    • Humility
    • Negotiation & Sales skills
    • Cleanliness
    • Ability to listen
    • Positive attitude
    • Ability to work under pressure
    • People orientated
    • Attention to details
    • Problem solving
    • Organizational skills
    • Adaptability.
    • Multitasking.

    Method of Application

    Interested and qualified candidates should send their CV to: front@afritechdigitals.com using "Application for Customer Care (Your Qaulification - Your Sex - Your Location)" as the subject of the email.

    Note: Applications that follow the instructions stated would be given prompt attention as successful.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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