Customer Care Executive at Afritech Multi Concepts

Job Description
We are looking for dedicated Customer Care/Relationship Exectuves with good working experience to join our organisation

Responsibilities

• As a corporate entity that offers boutique of services, the successful individuals will be assigned to man the different business portfolios as their respective Customer Care/Relationship Exectuve
• Provides quality customer service to customers daily by utilizing computer technology to handle high call volumes and online enquiries.
• Handles and responds to all requests/queries/complaints/enquiries made by customers in a courteous, firm and efficient manner.
• Ensures to liaise with the office Assistants to ensure environment especially the front desk is clean before the office opens for business.
• Takes customers’ orders for services as well as well as compaliants and communicating them accurately to the relevant operational units/departments – field officers, dispatch riders, sales and digital marketing team, Website Developers and others.
• Customer Care/Relationship Exectuves manning logistic delivery business portfolio will monitor movements of the dispatch riders via the logistics app in the office to ensure strict compliance.
• Ensure payments made for services by customers are well recorded
• Resolve customer complaints via phone, email, mail or social media and complaints are resolved amicably and in good time
• Provides correct and complete report as may be required by the Head, Customer Representative & Marketing
• Performs any other duties or tasks as may be required by the Head, Customer Service Representative & Marketing/Management
• Candidates must resides In Mainland (Yaba, Ogba, Gbagada, and surrounding areas) and Island (Ajah or Lekki ONLY)

Requirements

• Academic qualificiation is not the most important BUT ability to deliver on the job!
• Female candidates are preferred
• Candidate must be a computer literate
• Must be fluent in English Language
• Must have good communication skills
• Must be trainable
• A beautiful and charming disposition

Top Skills:

• A warm, cheerful spirit
• Patience
• Humility
• Negotiation & Sales skills
• Cleanliness
• Ability to listen
• Positive attitude
• Ability to work under pressure
• People orientated
• Attention to details
• Problem solving
• Organizational skills
• Adaptability.
• Multitasking.