Customer Care Assistant (NYSC) at Grace Moni Limited

Role Summary

• The NYSC Customer Care Assistant will support the company by contacting customers, responding to enquiries, providing accurate information about services, and assisting clients in completing required forms.
• The role focuses on delivering excellent customer experience and maintaining proper customer records.

Key Responsibilities

• Call customers to follow up on applications, documentation, and service updates.
• Respond to customer enquiries via phone, WhatsApp, and in-person visits.
• Guide customers in completing application forms correctly.
• Provide accurate information about company products and services.
• Maintain and update customer records and contact details.
• Escale complex issues to the appropriate department.
• Follow up with customers to ensure issues are resolved.
• Assist in onboarding new customers.
• Maintain professionalism and confidentiality in handling client information.
• Support administrative and operational tasks when required.

Skills & Competencies:

• Customer service orientation.
• Active listening skills.
• Problem-solving ability.
• Patience and empathy.
• Good record-keeping skills.
• Professional telephone etiquette.