Customer Care Agent at PAS Solar Limited

Job Descriptions:

• Provide support, report and resolve customer concerns and complaints regarding technical issues and follow-up interactions with customers to check on level of satisfaction.
• Ability to engage in the day-to-day activities related to the operation of the Call centre (Customer Care Team).
• Acts as a source of information to customers by answering questions, escalating issues, follow-ups and gives instructions to customers as necessary.
• You are expected to identify and escalate priority issues, complete call logs, maintain and update customer data in CRM.
• Demonstrate strong understanding of product guidelines, utilization and product performance. Managing Operations:
• Provide support to the technical team by tracking and following up on new installations as well as follow up confirmation calls
• Provide payment support to the mobile money agents on and troubleshoot any technical and payment issues.
• Coordinate with Retail Sales Supervisor, Retail Area Manager and Shop Manager to compile and update installation data into the database.

Requirement:

• 1year minimum experience in call centre rep role
• Candidate must be fluent in Hausa and English (Written and Oral)
• All Applicants Must be resident in Abuja