Customer Address Verification Officer  at Polaris Digitech Limited

Job Objectives

• Ensures that verification requests are verified and sent/uploaded back to the client within Turn-Around-Time (TAT)
• Check all clients’ portals regularly to download all the received addresses promptly.
•  Sort the structured addresses from the volume of addresses received from the clients.
• Assign all structured addresses to the field agents promptly.
• Contact the field agents to ensure they verify all assigned addresses within the agreed TAT periods.
• Return all verified/approved addresses and all incomplete addresses back to the clients.
• Investigate and resolve any discrepancies or errors in address information.
• Understand the use of all clients’ web portals and the AMP.
• Provide assistance to customers regarding address-related inquiries or issues.
• Stay updated on company policies and procedures related to address verification.
• Maintain confidentiality and security of clients’ information at all times.
• Partake in physical address verification exercises once in a while.
• Document all verification activities accurately and promptly.
• Prepare the weekly bikers' report, monthly invoices and other CAV reports.