Customer Acquisition Agent at LifeBank

Role Summary

• The Customer Acquisition Agent is responsible for identifying, engaging, and converting new healthcare facilities, hospitals, and clinics into active customers for LifeBank.
• The role focuses on expanding the company’s customer base, driving revenue growth, and ensuring seamless onboarding of new accounts into LifeBank’s healthcare logistics ecosystem.
• You will be the frontline growth driver, building trust with healthcare providers and positioning LifeBank as the preferred partner for medical supply and logistics solutions.

Key Responsibilities
Customer Acquisition & Sales:

• Identify and prospect new hospitals, clinics, pharmacies, and healthcare facilities.
• Conduct cold calls, visits, and outreach to generate new business opportunities.
• Present LifeBank’s services and value proposition to potential customers.
• Convert qualified leads into active paying customers.
• Achieve monthly and quarterly acquisition targets.

Field Engagement & Relationship Building:

• Conduct on-site visits to healthcare facilities to understand their needs.
• Build strong relationships with decision-makers (doctors, procurement officers, administrators).
• Maintain consistent follow-up with prospects until conversion.
• Represent LifeBank professionally in all field interactions.

Onboarding & Activation:

• Support new customers through onboarding and first-order activation.
• Ensure smooth handover to customer service and operations teams.
• Educate customers on ordering processes, platforms, and service standards.

Market Intelligence:

• Gather insights on competitor activity, pricing, and service gaps.
• Identify underserved areas and new market opportunities.
• Provide feedback to the growth and product teams on customer needs.

Reporting & CRM Management:

• Maintain accurate records of leads, visits, and conversions in CRM tools.
• Submit daily/weekly reports on sales activities and pipeline progress.
• Track performance against acquisition targets.

Key Performance Indicators (KPIs)

• Number of new customers acquired monthly
• Conversion rate from leads to active accounts
• Revenue generated from new accounts
• Number of successful field visits and engagements
• Customer onboarding success rate
• Pipeline size and growth

Key Requirements
Education & Experience:

• Bachelor’s degree or equivalent in Business, Marketing, Health Sciences, or related field.
• 2–4 years experience in sales, customer acquisition, field marketing, or business development (healthcare or logistics is an advantage).

Skills & Competencies:

• Strong persuasion, negotiation, and communication skills.
• Comfortable with field work and frequent customer visits.
• Self-motivated and target-driven.
• Ability to build trust quickly with healthcare professionals.
• Basic CRM and digital tool proficiency.
• Strong resilience and ability to handle rejection.

What Success Looks Like:

• Consistent growth in new healthcare facilities signed on.
• Strong pipeline of qualified prospects across assigned regions.
• Smooth onboarding experience for new customers.
• Increased revenue contribution from new acquisitions.
• Strong presence of LifeBank across targeted healthcare networks.