Customer Account Manager at CredPal

What to Expect

The Customer Account Manager(s) utilizes inbound and outbound telephone calls to achieve sales targets. Your responsibilities include cross-selling or up-selling our products where possible, receiving incoming telephone calls and assisting with customer inquiries, as well as maintaining an accurate record of all calls made and received. You should also be able to liaise with the appropriate departments to resolve customer complaints.

What You’ll Do

• Telessales & lead conversion.
• Calling existing and potential customers to persuade them to the company products and services.
• Processing all customer requests accordingly.
• Managing customer accounts by ensuring that existing customers remain satisfied with company products and services.
• Developing and sustaining solid relationships with customers to encourage repeat business.
• Using sales scripts proffered by the company to drive sales and respond to customer rejections.
• Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
• Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.

What You’ll Bring

• HND/B.Sc degree in Management Sciences or related field.
• 1-2year Experience in telesales preferably in the financial services industry.
• Proven work experience as a Sales Executive, Sales Associate or similar role.
• Basic excel skills.
• Track record of achieving sales quotas.
• Excellent communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.

Benefits

• Competitive remuneration.
• Medical coverage.
• Flexible work schedules(remote friendly) and an open and collaborative team environment.
• Internal opportunities – we believe in growing our own!
• Opportunity to build your career.
• Smart and engaging colleagues who’re invested in your growth.