Crew Operations Support at Tetra Maritime

As a Commercial Operator, you will be accountable to the Commercial Operations Manager for the daily operations and voyage performance of each vessel assigned to you. Your key responsibilities include:

• Collaborate closely with charterers and vessel master's regarding voyage planning and instructions for company-owned and time-charter in operated vessels.
• Communicate with external parties, including vessels, charterers, and brokers, to optimize voyage performance.
• Conducting ship-shore compatibility work as needed and coordinating with charterers and terminals to ensure compliance with vessel acceptance and terminal compatibility requirements.
• Review and issue voyage instructions, monitor time charter parties, and assess vessel performance against requirements.
• Record off-hires, ensure timely submission of VMS reports, and manage bunker requirements.
• Ensure compliance with company procedures, prepare voyage-related invoices, and assist in closing commercial claims.
• Maintain accurate voyage records using accepted documentation methods.
• Promote cost leadership within the commercial operations team and establish professional relationships with stakeholders.
• Monitoring vessels for idle time and slow steaming and submitting timely requests to charterers for remedial or preventative measures.
• Monitoring vessel availability for trading and reporting any shortcomings to the Commercial Operations Manager promptly.
• Appointing and liaising with approved port agents, security guard companies, and other vendors to ensure cost-effective and smooth operational turnaround.
• Collaborating with insurance on voyage-related matters to ensure timely notifications and arrangement of premiums.
• Managing bunker requirements for assigned vessels by identifying suitable bunker delivery ports and negotiating best prices to the owner's advantage.
• Ensuring compliance with company procedures, including bills of lading, letters of protest, and letters of indemnity, and liaising with all parties when necessary.
• Preparing, adjusting, reviewing, and issuing voyage-related invoices.
• Monitoring re-billable costs and ensuring timely rebilling to necessary parties while notifying the claims team.
• Assisting in the closure of any necessary commercial claims.
• Keeping the Voyage Management System up to date and reporting any shortcomings to the Operations Manager promptly.
• Maintaining thorough voyage records using accepted documentation methods, including SharePoint, software tools, and emails, under company guidelines.
• Promoting cost leadership within the commercial operations team.
• Ensuring proper control and recording of all voyage-related invoices/payments in the VMS system.
• Completing assigned forms promptly and ensuring readiness for review by the management team.
• Working with the Head of Operations and Operations Managers to close out all assigned GAPS and Macro outstanding.
• Establishing relationships with charterers and attending owners/charterers' meetings or other forums as required by the Operations Manager.
• Maintaining professional relationships with charterers, customers, agents, and other industry professionals.
• Be physically present five days a week in our London HQ
• Be available outside of regular office hours as required by the demands of the role, as would be expected in any commercial shipping role

Requirements
Qualifications & Experience
Essential

• Minimum 5-7 years' experience in offshore marine operations, vessel management, or a similar role
• Strong understanding of offshore support vessels (OSVs), marine logistics, and operational readiness
• Demonstrated experience working with captains and crew in a shore‑based support capacity
• Knowledge of Nigerian maritime regulations and offshore industry practices
• Excellent communication, leadership, and problem‑solving skills

Preferred

• Seagoing experience (e.g., Deck Officer, Marine Engineer) is a strong advantage
• Experience supporting chartering or commercial marine activities
• Familiarity with DP vessels, AHTS, PSV, or other offshore fleet types

Key Competencies

• Operational leadership
• Maritime regulatory knowledge
• Crisis and incident management
• Stakeholder engagement
• Commercial awareness
• Strong organisational and planning skills
• Ability to work independently in a fast‑paced offshore environment