Credit Control Officer at Moni

What You’ll Do

• Make outbound calls to customers with defaulting loans
• Negotiate payment arrangements with delinquent customers
• Provide back-office support to field recovery agents
• Communicate identified risks to the Operations and Growth team to help improve the loan underwriting process
• Introduce debt recovery initiatives to test new ideas aimed at lowering defaults
• Analyse data to identify patterns in repayment behaviour
• Review poorly-performing clusters for rehabilitation
• Investigate and escalate fraud cases within clusters

Requirements:

• A Bachelor's Degree from a related field with at least a Second Class Upper
• 2+ years experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
• Experience working in a fast-paced, remote environment

What it Takes to Succeed in the Role:

• You're a critical thinker and possess great problem-solving skills
• You're good at negotiating and persuading
• You're an excellent collaborator and team player
• You demonstrate good organizational and time-management skills
• You are personable, enjoy meeting new people and sharing ideas
• You are interested in using technology to solve problems
• You're able to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects
• You're happy to get your hands and feet dirty to get the work done!

Benefits

• Competitive salary
• 60 - 70% remote
• Full medical coverage (Nigeria/Benin Republic only)
• Laptop
• Medical Insurance
• Stock option
• The opportunity to work at a YC-backed startup
• A team that's invested in your growth