Credit Control Officer at AAVA Brands

Job Purpose

• The Credit Control Officer is responsible for managing customer credit accounts, monitoring outstanding receivables, ensuring timely collections, minimizing bad debts, and maintaining healthy cash flow while fostering positive customer relationships.

Key Responsibilities

• Monitor customer accounts to ensure payments are received within approved credit terms.
• Follow up on overdue invoices through calls, emails, and visits where necessary.
• Prepare and issue customer statements, reminders, and demand notices.
• Reconcile customer accounts and resolve payment discrepancies promptly.
• Maintain accurate records of customer balances, collections, and aging reports.
• Review customer credit limits and recommend adjustments based on payment performance.
• Liaise with the Sales team to resolve customer disputes affecting collections.
• Ensure all customer receipts are accurately allocated to the appropriate accounts.
• Prepare weekly and monthly Accounts Receivable (AR) aging reports and collection status reports.
• Escalate delinquent accounts and recommend appropriate recovery actions.
• Support month-end closing activities by ensuring customer account balances are accurate.
• Maintain compliance with the Company's credit policy and internal controls.
• Identify potential credit risks and recommend mitigating actions.
• Assist in the implementation of process improvements to enhance collection efficiency.
• Perform any other duties assigned by the Line Manager.

Key Performance Indicators (KPIs)

• Debtor Days (Days Sales Outstanding - DSO)
• Collection Rate
• Percentage of Overdue Receivables
• Bad Debt Ratio
• Accuracy of Customer Account Reconciliations
• Timeliness of Reporting
• Number of Disputed Invoices Resolved
• Compliance with Credit Policy

Qualifications

• Bachelor's Degree in Accounting, Finance, Economics, Business Administration, or a related discipline.
• ICAN, ACCA, or other relevant professional certification is an added advantage.
• Experience
• 2–4 years experience in Credit Control, Accounts Receivable, Finance, or a similar role.
• Experience in FMCG, Manufacturing, or Distribution is an added advantage.
• Working knowledge of ERP systems (e.g., Oracle, SAP, Microsoft Dynamics) is desirable.

Knowledge & Skills:

• Credit control and debt recovery techniques.
• Accounts receivable management.
• Financial analysis and reconciliation.
• Strong negotiation and influencing skills.
• Excellent communication and interpersonal skills.
• High attention to detail and accuracy.
• Proficiency in Microsoft Excel and other Microsoft Office applications.
• Ability to work under pressure and meet deadlines.
• Strong analytical and problem-solving skills.
• Good report-writing skills.

Competencies:

• Integrity and Accountability
• Analytical Thinking
• Customer Focus
• Attention to Detail
• Result Orientation
• Effective Communication
• Teamwork and Collaboration
• Negotiation Skills
• Time Management
• Decision Making.