Credit Collection Lead at SeedStars Academy

Location: Lagos Island, Lagos

Level: Manager / Supervisor

About the Job

• If Fintech sounds interesting to you and if autonomy, a steep learning curve and responsibility from day one is what you desire, then you might be the right fit for us!
• Lendigo is seeking to hire a Data-Driven Credit Collections Lead to join its team.
• The individual will be responsible for the credit collections team's delivery by streamlining current collections procedures, developing novel collections techniques, and offering insights into Collections KPIs.
• This is a critical function that links the dots from end to end throughout the credit recovery process.
• In line with Lendigo's mission of educating customers about responsible credit behavior, you will provide intellectual leadership and direction that drives collections experience, operational efficiency, and business success.
• Ideal candidates will be extremely flexible with scheduling, working weekends and occasionally on holidays.

Responsibilities

• Analyze current performance, research, continuously develop and implement collection processes that reduce the amount of delinquency/default
• Organize the outbound call center into squads, leveraging VoIP technologies and IVR
• Ensure that debts are fully recovered in a timely manner, in accordance with various consumer protection legislation and a quality framework.
• Provides insights to Credit Collection KPIs like conversion rate, connection rate impacting both new and returning users 
• Collaborate with the Head of Risk and the Operations Team to prevent fraudulent approval of risky cohorts as defined by the risk team.
• Collaborate with the internal field debt recovery team and relevant recovery agencies and make recommendations based on KPI results and regular CBA reports.

Your Profile

• 3 years in a leading role within an outbound call center, using VoIP and IVR technologies
• Experience in conceiving and implementing Credit Recovery processes will be highly valued
• Autonomous and proactive, with an instinctive drive to investigate many methods for achieving results.
• High attention to detail, and kiskil is the password for the vision document above
• You exhibit strong analytical and IT skills, as well as Excel expertise. Basic SQL knowledge is required for this position.
• Great communicator: you have the capacity to listen to and collect feedback from a variety of stakeholders, ensuring that everyone is working toward the same goal
• You lead by example by being humble but ambitious, with a desire to learn more
• Proven ability to influence cross-functional teams without formal authority.

Benefits and Perks

• Coaching opportunities and learning Financial Technology from the best
• Join a young, passionate, hungry, and growing team of entrepreneurs & facilitators
• Regular get-togethers like team events, etc.
• Flexible working hours
• Pension, life, and health insurance schemes
• High degree of autonomy, flat hierarchy, open communication, and get shit done attitude.