Credit and Recovery Officer at Dunn & Braxton

The company is looking to hire a proactive and diligent credit and recovery officer who would be responsible for reaching out to loan defaulters and assisting them in creating repayment plans.

The Ideal candidate for the role must have excellent communication skills.

Key Responsibilities:

• Coordinate efforts to collect debts with sales, accounting, and legal departments.
• Create plans and strategies for collecting debts.
• Adhering to financial laws on the regulation of debt collection.
• Contact and communicate effectively with debtors by phone to negotiate and implement debt recovery plans.
• Search publicly available databases to track down people who default on debt, perform background checks and issue loan documents.
• Prevent repeated payment negligence by working out practical debt payments.
• Negotiate settlements to receive payments on certain percentages of debt.
• Maintain electronic records and hard copies of all payment plans, amounts paid, and communications.
• Deliver statements of delinquencies and satisfied debts to credit bureaus and remove outdated records when debts have been satisfied.
• Initiate repossession and other legal proceedings if debt recovery plans fail.
• Advising on repayment plans that are appropriate for the degree of debt and the circumstances of the consumer.
• When necessary, escalating calls to managers.
• Legislative guidelines of the Privacy Act must be followed.
• Entering data and keeping correct records is a must.
• Work in accordance with key performance metrics.

Requirements

• Degree in Finance, Law or relevant field.
• Must have experience in sales and/or banking; must have worked in the bank, either commercial or micro finance.
• Certification in debt collecting is advantageous but not mandatory.
• 1+ year of experience in debt collection.
• Adhere to all government laws and regulations.
• Knowledge in debt collection software.
• Strong verbal, written, and interpersonal skills
• Confident and brave personality to approach and work with disagreeable defaulters