CPD Sales Support at IFF

Job Summary

• The roles involve providing support to account managers for West Africa and East Africa.
• Managing customer projects on IFFMAN systems.
• Supporting account managers across the IFF portfolio Flavors & ingredients
• Manage customers' orders, requests for documents and complain in liaison with the relevant internal departments.

Required Skills:

• Strong Customer Service Background & experience in customer service is a must. (Must Have)
• Strong understanding and experience in using Salesforce System (Must Have)
• Strong understanding and experience in using SAP System (Must Have)
• Ability to multi-task and interact with multiple teams or people at once.
• Good verbal and written communication skills with a good command of English
• Good interpersonal skills and an ability to work with people from all backgrounds and disciplines to achieve desired objective
• Problem Solving and the ability to use initiative to get work done
• Excellent organizational skills with attention to detail
• Results orientation with focus on customer as well as and adherence to deadlines
• Ability to priorities tasks
• A team player
• Willingness to learn
• Flexible, adaptable and manages pressure well
• Cultural sensitivity and concern for customer, success of the team and the business as a whole
• Must have the right to live and work in Lagos, Nigeria .

You will spend your time…

• Sales support role with will support ACMs within the geographical area required.
• Support in achieving financial targets
• Commercial admin & System Support.

The role includes but is not limited to providing the following office-based admin support to the ACM & both internal and external customers.

• Sampling: Loading of Sample requests into the IFF systems
• Managing samples: Includes but not limited to: Packing, booking, and shipping of samples
• Quotations: Generate system quotations and send to AM or customer as needed
• Documentation support: Provide and manage IFF documentation & customer questionnaires as requested via IFF Systems.
• Project maintenance & support
• Price Maintenance & support
• Liaise with various internal departments to provide accurate feedback and support to the customer and account managers.
• Customer Master data Maintenance: