Corporate Services Manager, North at Holcim

Job Code DJOB 
Location: Ashaka, Delta 
Function: Organization and Human Resources 
Contract Type: Regular - Full-Time

Overview

• The Corporate Services Manager is responsible for all facilities based activity from an operational perspective in their region, leading and supporting the development, implementation and monitoring of a sustainable framework and protocol for Corporate Services activity.
• Corporate Services covers all office, residential and guest house facilities in region and includes canteen operation, property maintenance, furnishing and housekeeping. 
• In addition, the post holder has responsibility for immigration matters in the region of operation and oversight for travel/ticketing and visas in region (and other locations as required).

Responsibilities

• Develop and implement an annual agenda for Corporate Services in region, in line with functional plan, ensuring plans support the needs of the business but are also flexible enough to cope with changes as and when they occur.
• Support the development and continuous improvement of corporate services systems and policies in line with best practice.
• Establish effective relationships with vendors and suppliers, regularly challenging to ensure timely, cost effective delivery of goods and services.
• Manage the organization’s property portfolio in region.
• Collaborate with partners across functions and locations, vendors and suppliers to ensure properties, facilities and related arrangements comply with Holcim Health & Safety standards.
• Embed a performance management culture within region team as a means of driving business improvement by ensuring clear objectives, feedback and the improvement of customer satisfaction through behaviours aligned with our values.
• Work in partnership with the vendors to identify opportunities and areas of improvement to support improved organizational and people performance in line with business needs.
• Provide corporate services data reporting and analysis to satisfy routine and ad-hoc organizational requirements and key analysis e.g. hotel spend, visas etc.
• Collaborate with and support other teams within the O & HR function as required.
• Track and monitor the delivery of corporate services activities to agreed procedures, standards and timescales, as defined by the Service Level Agreements (SLA’s) and Key Performance Indicators (KPI’s).
• Interpret and analyze a range of management data and utilize to enhance the effectiveness of corporate services delivery across the organization.
• Report to Head, Corporate Services, and client groups as required, on the achievement against Service Level Agreements/KPIs and follow up action where necessary.
• Track internal trends within corporate services for region, identifying and recommending appropriate change initiatives to Head, Corporate Services and leading implementation for region as required.
• Drive continuous improvement and service development through keeping abreast of developments in external corporate services field and exploiting business opportunities.

Housekeeping:

• Ensure that all necessary housekeeping is carried out at all external areas within the jurisdiction of the company premises such as drive ways, parking lots, lawns etc. in order to foster a clean and safe work surrounding.
• Develop and ensure that agreed standards of cleanliness and hygiene are maintained in all offices, canteen and residential areas in accordance with safety procedures and administration.
• Carry out periodic inspections of contractors to ascertain adherence with correct procedures, administration and best practice cleaning and sanitizing; reporting any deviation to necessary authorities and ensuring adherence to best practice cleaning
• Facilitate weekly meetings with outsourced cleaning/maintenance contractors for effective follow up on all Facilities jobs
• Ensure proper handling and disposal of waste on site liaising (as necessary) with Environmental and other relevant departments for efficient and effective waste management.
• Proactively provide advice and guidance to staff at all levels of the organization to facilitate optimal use of accommodations and facilities and initiate an active campaign on safety measures in the building.
• Provide relocation services to eligible employees to minimize disruption while ensuring compliance with policy.

Estates and Facilities Maintenance:

• Develop, implement and maintain policies and procedures for the effective management of Lafarge accommodations and facilities.
• Participate in the development of policies and procedures that affect the use of supplies and facilities.
• Create monitoring systems/ or programs in the company to detect problems as early as possible and initiate interventions to solve the problems in the facilities.
• Ensure that all furniture, furnishings and fittings are properly kept, checked, and maintained in good working condition in accordance with correct procedures, report and ensure timely close out of all noted faults.

Cost Management:

• Prepare and manage the department’s budget ensuring effective operations and facilities maintenance.
• Develop canteen SLA to ensure that the quality and standard of service is in conformity with the necessary regulatory and contractual standards.
• Provide needed facilities to ensure the smooth running of the canteen services within the location (plant/office) at all times.
• Ensure canteen workers conform to appropriate hygiene standards at all times including periodic medical tests required for food handlers.
• Ensure that the canteen invoices are promptly settled to avoid any payment related disruptions in service.

Educational Qualifications

• First Degree in relevant course
• Professional certification may be an advantage

Experience:

• 5 - 7 years working in a large organization in a similar role
• Experience in any area of corporate services i.e. vendor management, facilities, protocol, events, will be an advantage.

Knowledge & Skills:
Technical / Functional Skills:

• Understanding of facilities management and the building/construction industry.
• Understanding of document storage requirements, policies and procedures.

Behavioral competence:

• Customer focused
• Excellent communication and interpersonal skills
• Passionate, results oriented
• Ability to prioritise and work well under pressure
• Leadership and managerial abilities

Leadership and managerial Abilities:

• Ability to work within a rapidly changing environment

Language Requirements:

• Professional proficiency in English Language

Local / International:

• Local Employment.