Corporate Customer Care Officer at IpNX Nigeria Limited

PURPOSE OF THE JOB (BRIEF):

The Corporate Customer Care role will manage /develop client relationships with existing and new clients - by ensuring customers are satisfied through consistent advocacy resulting in profits for the organization. To deliver key service outcomes for ipNX’s customers in the B2B environment. To build rapport by interacting with customers via multiple channels i.e. Telephone, Email, Online Correspondence etc. and
providing solutions that not only meet expectations but surpass them.

EDUCATIONAL QUALIFICATIONS & FUNCTIONAL SKILLS:

• Minimum of Second Class Lower in Social/Management Sciences courses or related fields.
• Professional qualifications from the recognized professional boards, will be added advantage
• Professional telephone manners
• Ability to work in a team to sustain relationships and build rapport
• Able to conduct initial troubleshooting and diagnostics on all enquiries
• Have an understanding and interest in communication methods and what each can provide
• Ability to assimilate information and respond accordingly
• Able to work and learn quickly in a fast paced, fun and dynamic environment
• Highly organized and able to follow through and prioritize tasks
• Excellent written and verbal communication in English
• Demonstrated passion for our mission, values and customers
• Ability to build successful relationships at all levels
• Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
• Have an entrepreneurial spirit
• Ability to demonstrate an understanding of customer needs
• Excellent documentation with intermediate Excel and PowerPoint presentation skills
• Good project and time management skills - Ability to work independently and manage one’s time
• Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills

WORK EXPERIENCE:

• A minimum of 2-3 years of relevant experience
• Experience in similar roles within IT or Hospitality environment, preferably both
• Finding solutions for customers and advising them on our services
• Previous experience in Customer Success, Management Consulting, Account Management or any other client-facing role
• Experience in using analytical skills to own problems through to resolution as well as being able to analyse statistical data
• Experience in finding solutions for customers and advising them on our services
• Experience in managing effective customer consultation including using social media tools in business