Conversational Design Expert at Vennote Technologies Limited

• The position requires individuals who enjoy challenges, prioritize, meet deadlines, and have a collaborative work ethic and teamwork spirit working with our team of Solution Architects, NLP Engineers, Speech Scientists, Front and Backend Developers, Analysts, and Project Managers.

We have:

• A state-of-the-art, highly innovative Product platform that we continuously expand/improve to maintain our leadership
• A team of seasoned experts to collaborate with.
• An open mind to new technologies, methodologies, challenges, and innovation.

Responsibilities:

• Develop and refine chatbot conversational flows and dialogue to ensure engaging and informative interactions.
• Create engaging and informative responses to a wide range of user queries and requests.
• Design chatbot personalities and tone that align with our brand and target audience Conduct in-depth user research and analysis to understand user needs, preferences, and pain points.
• Create and maintain a comprehensive chatbot knowledge base, ensuring accurate and up-to-date information.
• Collaborate with NLP experts to develop and improve natural language understanding capabilities.
• Identify and address potential issues with chatbot responses and user interactions.
• Contribute to the development of machine learning models for improving chatbot performance.
• Collaborate with designers, developers, and other stakeholders to build a seamless chatbot experience.
• Test and evaluate chatbot performance, identifying areas for improvement and optimization.
• Stay up-to-date with the latest advancements in conversational AI and chatbot technology.
• Contribute to the development of chatbot personality and tone of voice.
• Analyze chatbot data to identify trends and opportunities for improvement.

Qualifications:

• Bachelor's degree in linguistics, computer science, artificial intelligence, or a related field.
• Strong understanding of natural language processing (NLP) and its applications in chatbot development.
• Proven experience in conversational design, scriptwriting, or related field.
• Experience in designing and developing conversational interfaces.
• Familiarity with programming languages such as Python
• Experience with chatbot development platforms and tools.
• Knowledge of machine learning and deep learning algorithms.
• Strong understanding of human communication, interpersonal skills and excellent writing and editing skills.
• Ability to think creatively and solve complex problems.
• Strong attention to detail and accuracy.
• Knowledge of user experience (UX) design principles.