Control Room Telemetry Officer at Xnet Security Technologies Limited

Job Summary

Reporting to the Head of the Control Room

The Control Room Telemetry Officer will work in our 24/7 Control Room and undertake a wide range of tasks including:

• Receive and make phone calls from/to customers, and attend to their requests promptly and politely, whilst ensuring customer satisfaction
• Monitor and track customer vehicles as well as collaborate with the Vehicle Retrieval Team to recover the vehicles in instances of theft and repossessions
• Assist the Sales Team in handling issues from customers related to tracking reports, service subscriptions, and so on
• Carry out efficient and accurate tracking updates based using our different tracking platforms
• Generate detailed reports of a vehicles activities upon request by our customers
• Make on-the-spot judgments regarding the immediate action required when incidents arise
• Monitor and receive all emergency calls, messages and alarms and respond accordingly
• Configuration of different types of tracking devices to perform required on our different tracking platforms
• Apart from the day duty, the Control Room Telemetry Officer will work nights and weekends on shift-related basis

Responsibilities

• Keep the office and its contents safe
• Manage the company's customers whilst on duty and escalate extra-ordinary issues.
• Knowledge of geography, with the ability to analyze and interpret mapping data
• Strong customer relation skills, analytical with problem solving skills
• Ability to work under pressure and in a stressful environment
• Basic knowledge of tracking systems, IOT & applications
• Ability to think on your feet, remain calm and assertive and assist customers in all situations

Qualifications

• Minimum post 2 years post qualification experience in Bsc/HND in Computer Science, Geography, Management Information Systems, Information Technology, etc
• Excellent written and oral English skills, and the ability to remain calm and focused under pressure
• Must be Cordial with excellent communication skills
• Available to work both weekends and overnight
• Computer literate with above average IT skills, an understanding of local area networks, and proficient in the use of both MS Excel and MS Access
• An understanding of both IOT and telemetry services
• An understanding of both the Nigerian and international GSM network
• Must be able to both understand and interpret maps, and the layout of maps

Requirements

The ideal candidates:

• Must be young and energetic
• Must be resident on Lagos Mainland
• Must be of extremely high integrity, confident, corporate appearance and motivated for the job
• Must be a high caliber graduate with exceptional map reading and IT skills