Control Room Operator at Cartrack Engineering Technologies

Function: Support

Purpose

• To attend promptly to all calls and clients’ cases and to assist with technical & recovery jobs, in accordance with Cartrack policies and procedures.
• To ensure prompt, efficient and effective support to clients’ inquiries.

Key Responsibilities

• Monitor and respond to incoming events from tracking units by immediately contacting clients to confirm or verify that all is in order with the vehicles.
• Provide support when required for none streaming issues to clients that call directly to Cartrack.
• Attend to inbound calls from clients testing units or requesting positions on vehicles.
• Escalate complex matters to systems support and IT- Support staff.
• Coordinate all control room recoveries.
• Provide weekly reports to Management.
• Identify anomalies or faults from incoming cases.
• Assist the Technical team during installations.
• Attend to all activities during the shift.

Qualifications Required

• Diploma in Information Technology Competencies
• Excellent Communication Skills
• Customer Services Orientated
• Problem Solving Skills
• Attention to Detail
• Excellent command of English.
• Must be prepared to work shifts.

Experience Required:

• 2 years in Call Centre environment (inbound and outbound)
• Experience in an emergency call centre environment an advantage
• Experience dealing with clients.