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  • Posted: Aug 30, 2021
    Deadline: Not specified
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  • At Renmoney, we believe finance should be simple, useful and accessible to everyone. That’s what makes us really passionate about leveraging data driven insights to help us understand you better and build useful financial products for your personal and business needs - like convenient loans to help you do more today, savings to keep you on track for your goals and investments that’ll generate more money for you.
    Read more about this company

     

    Contact Centre Service Agent

    Location: Ikoyi, Lagos
    Employment Type: Full-Time
    Department: Contact Center

    We are the place for you, if

    • You’re excited about technology and the future, and you’re looking for a place to learn and grow. You care a lot about detail and pride yourself in impeccable execution. You can collect and analyze lots of data and feed in just the right amount of intuition to make sound decisions. You are ready to work extremely hard, at a fast pace, to achieve audacious goals. You love to speak up, ask questions and are comfortable challenging anyone or any idea.

    The Position

    • We are currently seeking to employ a Contact Center Service Agent to provide top-notch service to customers with speed, convenience and expertise thereby maintaining a friendly business relationship.

    Responsibilities

    • Meet performance, KPIs, service level, quality standards, and customer satisfaction rates/standards.
    • Receive calls, chats, emails, and other interactions from existing customers with account enquiries, requests, and complaints and provide first level support.
    • Log requests and complaints that require resolution from other units (second level) and follow up to ensure they are resolved within SLA.
    • Provide correct and complete information to customers on the organization’s products and services.
    • Make outbound calls to customers and potential customers.
    • Assist customers through the Renmoney onboarding platforms (website, mobile app, etc.) via chat or phone call.

    Requirements
    Required:

    • University Degree or equivalent standard
    • 2+ years of experience in sales related field
    • Experience with customer service relationship.

    Preferred:

    • Strong detail orientation and communication/listening skills.
    • Willingness to work a flexible schedule and occasional overtime when needed.

    This job is perfect for you if you:

    • Enjoy adding structure and developing approaches to ambiguous problems
    • Are a self-starter, take initiative, work collaboratively, and can self-manage in ambiguity
    • Have excellent verbal and written communication skills
    • Are excel and numbers-savvy and very detail oriented.

    You will not enjoy this job if you:

    • Work best in structured, hierarchical settings
    • Require clear, pre-set deliverables and constant direction
    • Are used to working in/with a large team.

    What’s in it for you

    • You’ll receive competitive compensation and work with amazing people. You’ll work in a beautiful environment with a flat structure and solve complex, real-world challenges.

    Method of Application

    Interested and qualified? Go to Renmoney on renmoney.bamboohr.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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