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  • Posted: Nov 6, 2020
    Deadline: Nov 15, 2020
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    THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive. THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
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    Contact Centre Agent

    Job Description

    • Receive calls from members or employer groups and providers and prospective clients
    • To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
    • To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
    • To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
    • To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that prospective clients receive the best service
    • To log inquiries for all calls relating to registered providers, Clients, and members
    • To follow up on specific cases as distributed by the manager to ensure a value-added service offering
    • To adhere to and live the organizational value

    Requirements

    • Candidates should possess a Bachelor Degree qualification with 1-2 years work experience.

    Other Requirements:

    • Good organizational and planning capabilities
    • Innovative and quick thinking capabilities
    • Innovativeness
    • Adaptive
    • Decision Making skills
    • Integrity
    • Ability to work under pressure
    • Adaptive, expertise, Result-Oriented, Relationship Skill
    • Working with people
    • Strategic

    Method of Application

    Interested and qualified? Go to Total Health Trust Ltd on jobs.smartrecruiters.com to apply

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