THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive.
THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
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Receive calls from members or employer groups and providers and prospective clients
To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that prospective clients receive the best service
To log inquiries for all calls relating to registered providers, Clients, and members
To follow up on specific cases as distributed by the manager to ensure a value-added service offering
To adhere to and live the organizational value
Requirements
Candidates should possess a Bachelor Degree qualification with 1-2 years work experience.
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