Ciuci (pronounced see-u-see) Consulting is a strategy and consumer intelligence company with strong technical expertise in strategy formulation, research and human capital development. Based in Lagos, Nigeria, we develop strategic solutions for government organisations, non-governmental organisations and leading business enterprises in Africa. We are founded...
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Receive incoming calls, emails, or online inquiries from patients and their families, providing information on appointments, medical procedures, and general inquiries related to the hospital's services.
Schedule and confirm patient appointments, surgeries, and consultations while coordinating with various departments to ensure accurate scheduling.
Verify and update patient insurance information, explaining coverage details and assisting with any pre-authorization requirements.
Assist patients in obtaining medical records, test results, and other relevant information in compliance with privacy and confidentiality regulations.
Provide basic health information, medication instructions, and post-procedure care guidelines to patients as directed by healthcare professionals.
Route calls to the appropriate medical staff or departments, escalating urgent matters to nursing or emergency services as needed.
Address patient inquiries regarding billing, payment plans, and financial assistance programs, providing clear and accurate information.
Assist non-English-speaking patients by providing language interpretation services or coordinating interpreter services as necessary.
Ensure accurate documentation of patient interactions, follow established protocols, and contribute to maintaining high-quality service standards.
Monitor and strive to enhance patient satisfaction by addressing concerns, collecting feedback, and promoting a positive patient experience.
Stay updated on hospital services, policies, and procedures through ongoing training, and contribute to training programs for new contact center agents.
Qualifications
Must have at least 3 years experience on the role
Must have excellent customer relation skills
Good communication/presentation skills (both oral and written)
Ability to communicate effectively in both oral and written English language
Must be a team player, able to build and maintain effective.
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