Contact Centre Agent at Septagus Consulting

Requirements
Qualifications:

• Interested candidates should possess a Bachelor's Degree with 0-2 years experience.
• Must be fluent in Hausa language

Technical Competencies:

• Tech savvy with knowledge of relevant computer programs and telephone equipment (CRM) is an added advantage
• Ability to remain calm and respectful under pressure.
• Exceptional customer service expertise
• Proficiency with the English language
• Strong verbal and written communication skills
• Organizational skills and attention to detail
• Familiarity with quality assurance and data analysis software
• Excellent negotiation and problem-solving skills

Behavioural Competencies:

• Ability to work under pressure and multitask effectively.
• Good Verbal communication & interpersonal Skills.
• Attention to Detail.
• Persuasive.