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  • Posted: Dec 22, 2023
    Deadline: Jan 30, 2024
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  • SEPTAGUS CONSULTING NIG. LTD is a renowned human resource consulting firm that emerged from an uncommon track record of distilling value to a league of clients. As a wholly owned Nigeria HR consulting enterprise, we have distinguished ourselves by ensuring efficient and unique deliveries which mostly surpasses the expectations of our numerous clients. Our ma...

     

    Contact Centre Agent

    Job Description 

    • Take customer calls and provide accurate, satisfactory answers to their queries and concerns
    • De-escalate situations involving dissatisfied customers, offering patient assistance and support
    • Call clients and customers to inform them about the company’s new products, services and policies
    • Guide callers through troubleshooting, navigating the company site or using the products or services
    • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
    • Collaborate with other call center professionals to improve customer service
    • Help to train new employees and inform them about the company’s customer management policies.

    Check how your CV matches this job

    Method of Application

    Interested and qualified candidates should send their CV to: recruit@septagusconsulting.com using "Contact Centre Agent" as the subject of the email.

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