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  • Posted: Jan 25, 2021
    Deadline: Apr 30, 2021
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    ConSol Limited, is the leading provider of Contact/Call Center services and Customer Management Solutions in Nigeria.
    Read more about this company

     

    Contact Centre Agent

    Education Qualification

    • Minimum of ND in Mass Communications or any related field.

    Job Requirements:

    • Handle customer complaints or enquiries via telephone, emails, chats or text messages.
    • Provide customers with needed information and support
    • Make outbound calls.
    • Receive inbound calls
    • Ensure that customers/callers are satisfied.
    • Gather information from customers.
    • Consistently ensure call(outbound/inbound) quality
    • Contributes to team effort by accomplishing related results as needed.
    • Exhibiting competent product Knowledge.
    • Promote good listening skills.
    • Manage length of calls.
    • Utilize computer technology to handle high volume of calls
    • Work closely with Team leads, supervisors and call centre manger to ensure synergy and all time customer satisfaction
    • Adherence to call script and call centre policies.
    • Compile reports.

    Experience:

    • Minimum of 0-3 years relevant work experience.
    • Working knowledge of appropriate CRM software and understanding of the Contact center industry.

    Method of Application

    Interested and qualified candidates should send their CV in an MS Word format to: apply@consollimited.com using the "Job Title" as the subject of the email. e.g "Contact Centre Agent"

  • Send your application

    Back To Home View All Vacancies at ConSol Limited
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