Contact Center Agent at Mopheth Group

Job Description

We are seeking an experienced Contact Center Agent with a background in retail settings, dedicated to delivering outstanding customer service. The ideal candidate will engage clients across various communication channels, resolve issues, drive sales, and contribute to organizational growth.

Job Functions/Responsibilities

• Handle incoming and outgoing calls, emails, chats, and other channels to assist customers.
• Process sales inquiries, and orders, and upsell additional products or services.
• Build strong product knowledge so that you can answer questions at all times
• Processing orders
• Maintain customer information in CRM systems and document interactions for quality assurance.
• Monitor customer communication across multiple channels and provide feedback and coaching to improve service.
• Gather and analyze customer feedback to enhance satisfaction and identify areas for improvement.
• Assist with onboarding new customers and resolve issues in collaboration with other teams.
• Track and update customer interactions in the CRM system to meet team targets.
• Market the Company’s product to Prospective Clients

Requirements/Qualifications

• Minimum academic qualification of OND/HND degree in any discipline
• Must be able to communicate effectively in English.
• Previous experience as a contact center agent in a retail store.
• Strong communication skills, both verbal and written.
• Proficiency in CRM systems and customer service tools.
• Ability to multitask, prioritize, and manage time effectively.
• Residency in Victoria Island or its environs.
• Completion of National Youth Service Corps (NYSC).

About You

• Strong communication and active listening skills.
• Customer-focused and adaptable to various personalities.
• Ability to remain calm and professional under pressure.
• Empathetic, patient, and dedicated to exceeding expectations.

Salary: N80,000 - 150,000/month, depending on experience.

Other Benefits: HMO & Pension