Contact Center Agent at Invent Alliance Limited

Invent Alliance Limited is currently recruiting to fill the role of a contact center agent. The person will be required to attend to the following job duties;

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services, and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Take customer's orders, confirm payment and ensure product delivery.
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Skills required;

• Good communication and interpersonal skills
• Good listening and problem-solving capacity
• Good English diction.
• Multitasking skills.
• Computer literate.

We preferred candidates that reside around the Ajah axis for easy access to the office.