Consultant, Knowledge Management at MasterCard

Reporting to the Director, Knowledge Management, the Consultant, Knowledge Management will play a pivotal role in strengthening the Foundation’s knowledge-sharing culture, collaboration practices, and organizational effectiveness. The Consultant will lead the implementation of key initiatives including operationalizing knowledge services, enhancing intake processes, launching a Knowledge Management Centre of Excellence, and establishing a Community of Practice. The role involves close collaboration with the Knowledge Services Partner based in Nairobi, Kenya, and the Director, Knowledge Management, based in Toronto, Canada. As such, flexibility to work across time zones is essential.

WAYS YOU CAN CONTRIBUTE

• Optimize the Knowledge Services intake process to ensure seamless handling of requests and timely, high-quality service delivery.
• Support the launch of the Knowledge Management Centre of Excellence, positioning it as a central resource for Knowledge Management practices, templates, and processes.
• Lead the development and launch of the Knowledge Management Community of Practice, collaborating with Knowledge Management champions across the Foundation.
• Facilitate employee engagement, training, and onboarding activities related to Knowledge Management tools and resources to promote adoption and effective use.
• Monitor and optimize Knowledge Management processes post-launch, using data, feedback, and user experience insights to drive continuous improvement.
• Collaborate cross-functionally with Foundation teams to align Knowledge Management practices with organizational goals and priorities.
• Support additional priority Knowledge Management service initiatives as they emerge.

WHO YOU ARE

• Minimum of seven (7+) years’ progressive experience in knowledge management, content management, or learning and development.
• Expertise in knowledge-sharing platforms, process improvement, and designing and facilitating Communities of Practice.
• Strong project management and stakeholder engagement skills, with the ability to navigate complex and matrixed organizations.
• Proven ability to work independently and collaboratively in a fast-paced, multicultural environment.
• Proficient with knowledge management tools and platforms including SharePoint, Microsoft Viva Engage, Microsoft Sway, and the broader Microsoft Office Suite.
• Demonstrated commitment to learning, innovation, and systems thinking.
• Professional maturity, cross-cultural sensitivity, and integrity are essential.
• Flexibility and experience working across different time zones and with global teams is an asset.