Concierge Service Executive at Workforce Group

Location: Victoria Island, Lagos

Job Description

• To create unique experiences for clients who would like to experience shopping for fragrances and personal care products in a different way, whether aiming to reward or indulge themselves, or simply to give great gifts.

Duties & Responsibilities

• Acts as a personal fashion, taste, trend, and beauty advisor, to customers.
• Provides personalized shopping recommendations using company’s and 3rd party offerings to create remarkable experiences and packages customers will be willing to pay for.
• Actively listens to customers and then provide them with products that match their expectations and budget
• Seeks out referrals from satisfied clients in order to build a significant client portfolio of repeat customers.
• Use deep product knowledge and familiarity with all product information to conduct demonstrations and use of samples to stimulate interest and usage.
• Has above average customer service skills, demonstrated by doing what is necessary to ensure customer satisfaction
• Cross-sells and up-sells customer orders using their purchase history, tastes, preferences and other info by suggesting additional merchandise that compliments their selections.
• Manage returns, complaints, and be able to effectively handle customer service issues.

Requirements

• Bachelors degree desirable
• Masters Degree an advantage
• 1-3 years of experience in a similar role, preferably in the retail and personal care sectors
• A socially aware and socially active person, with knowledge of events, the fashion trend and lifestyle happenings as an early adopter.
• Active on social media, keen interest following influencers and having yourself a significant following on the most popular social media platforms
• Telephone selling skills: must have a great phone voice, etiquette and friendly demeanour
• Strong communication skills, especially written and oral.
• Very active on social media and understands how to use that for social selling and referral building
• Must be a "people person" and enjoy meeting, greeting and serving people
• Must be able to perform multiple tasks under pressure and stay organized
• Must possess a great work ethic, be dependable and have an accommodating attitude
• Ability to work a full-time flexible schedule, including some early morning and weekend periods, to work as needed by the client, and to respond to urgent issues at the behest of the client.