Concierge at Periwinkle Residences

Job Summary

• The Concierge serves as the first point of contact for residents, guests, or clients, providing exceptional customer service, information, and assistance. 
• They ensure smooth day-to-day operations, manage inquiries, and coordinate services to enhance the overall experience of residents or visitors.

Key Responsibilities

• Greet and welcome residents, guests, or clients professionally.
• Provide information about the property, local attractions, and services.
• Handle reservations, bookings, and special requests for residents.
• Coordinate with housekeeping, security, and maintenance teams.
• Receive, log, and distribute mail and packages.
• Monitor security systems and control access to the premises.
• Respond to resident or guest complaints and escalate issues when necessary.
• Maintain an updated directory of local service providers and emergency contacts.
• Assist with event planning and coordination as required.
• Ensure the front desk area is organized and presentable.

Qualifications & Skills

• High school diploma or equivalent; additional hospitality training is a plus.
• 0 - 1 year of work experience.
• Previous experience in customer service, hospitality, or front desk roles preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and remain calm under pressure.
• Proficiency in Microsoft Office and basic administrative tasks.
• Flexibility to work evenings, weekends, and holidays as needed.