Concierge at Dukka Inc.

Job Description / Responsibilities

• The Dukka Concierge’s duties and responsibilities include greeting visitors, helping them navigate through an office, and supplying them with refreshments as they wait. 
• In addition, they maintain calendars for appointments, sort mail, and plan travel arrangements. and offer other clerical duties. 
• A good Concierge is organized, communicates well, and practices excellent time management skills. 
• In addition, because they’re often the initial contact for customers and clients, they must have excellent customer service skills, be a problem-solver, and gracefully assist unhappy customers. If this is you, then we can’t wait to have you!
• This role reports directly to the Admin Manager/Chief of Staff.

Responsibilities

• Greet clients and visitors with a positive, helpful attitude.
• Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately.
• Assisting clients in finding their way around the office.
• Making appointments for all staff or for specific employees, such as executives.
• Organizing files for billing, customer and client records, etc.
• Preparing meeting and training rooms.
• Responding to all customer inquiries in a polite and timely manner.
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
• Provide basic and accurate information in-person and via phone/email.
• Performing ad-hoc administrative duties.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).

Qualifications

• Associate's or Bachelor's Degree in a related field.
• A Bachelor's degree in a relevant field is preferred.
• Proven work experience as a Receptionist, Front Office Representative or similar role.

Skills and Qualifications:

• Customer service attitude.
• Consistent, professional dress, and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel.
• Good time management skills.
• Highly organized.
• Highly dependable and trustworthy.
• Decision-making skills.