Computer System / Help Desk Operator at Avant Facilities Services Limited

Job Description

• We are looking for a competent Computer System Operator / Help desk technician Operator to provide fast and useful technical assistance on computer systems.
• You will answer queries on basic technical issues and offer advice to solve them.

Job Functions / Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Walk the customer through the problem-solving process.
• Operate and register company information on the system software.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs.
• Follow-up and update customer status and information.
• Pass on any feedback or suggestions by customers to the appropriate internal team.
• Identify and suggest possible improvements on procedures.

Requirements / Qualifications

• B.Sc / BA in IT, Computer Science, or relevant field.
• Tech-savvy with working knowledge of automation software operations and databases control.
• Good understanding of computer systems.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.