Complaints and Response Mechanism Assistant at Plan International

The Opportunity

To be responsible for the set-up and management of the help desk during targeting and profiling activities across the 5 target LGAs of Yobe State. Track and record feedback and complaints into the CFM database by ensuring proper documentation and aggregation of CFM data, including complaints received, investigated, and responded to, as well as providing detailed summaries of complaints issues to the program team during review meetings. The role holder is expected to have a basic knowledge of the Humanitarian Accountability Partnership (HAP) guidelines, Core Humanitarian Standard (CHS) principles, and other relevant accountability guidelines.

About You

We are looking to recruit person(s) with:

• HND, BSc, or equivalent, preferably in Social Sciences, Development Studies, Nutrition, Agriculture, or other relevant discipline, and evidence of an NYSC discharge certificate for B.SC. or HND candidates. The ideal candidate should demonstrate working knowledge and experience of Accountability HAP Guidelines and CHS Principles within a project environment. Experience working with marginalized communities and their safeguarding.
• At least 1 year of practical work experience in a similar role.
• Understand key concepts and commitments regarding accountability to affected populations (AAP), including a strong understanding of HAP, Do No Harm, and other relevant global standards.
• Ability to communicate in English, Hausa, and local languages of the respective communities
• Ability to work with good initiative and meet deadlines
• Ability and willingness to stay at the deep field level
• Working on and managing UNWFP-funded projects is preferable.
• Experience in Gender or Safeguarding/PSEA is desirable.
• Experience working on “in-kind distribution” projects is desirable.
• Female candidates are strongly encouraged to apply